here's what I have done!

"Success is not final; failure is not fatal: It is the courage to continue that counts."

rose tran mba

Enterprise Coach/ Business Consultant

Highly experienced business coach and hands-on project leader, excellent customer service manager with over 5 years experience in cross sectors. Proven track record in supporting a hundred start-ups and SMEs to get their businesses off the ground and progress to the next level. Strong project and relationship management skills which helped nurture successful relationships with internal stakeholders and large corporates including PepsiCo, Adidas and Samsung.

Experience

January 2018 - Present

Enterprise Coach

Groundwork SouthYorkshire

Delivered and designed business support to more than 95 start-ups through workshops and on-going 1-1 support
Successfully supported the creation of 25 social enterprise start-ups in Yorkshire and Humber
Designed and delivered regular business finance workshops for 15-20 clients
Assisted 7 clients in bid writing to successfully secure over £100k start-up grants
Successfully supported 70% of clients in market research, marketing and piloting their products/services
Achieved every quarterly target and contributed to project outcomes
Received excellent clients’ feedback for financial management tools I created to support them
Contributed to the development and growth of the Enterprise Business Unit with >700,000 per year

May 2017 - May 2018

President of Vietnamese
Society in Sheffield

Achieved “The most outstanding contribution award in Event 2018” awarded by Sheffield Hallam Student Union and the Vietnamese Embassy in in the UK
Be nominated for “The Best Event of The Year” at the National University Award, 2018
Being broadcasted on Vietnam’s national television (channel VTV4) in recognition for showcasing the Vietnamese culture to international member

October 2015 -February 2017

Senior Project Leader

Vietnam University Games, XLE Group

Led the premier sports competitions for over 70 universities across Vietnam
Delivered 234 events for over 145,000 attendees
Achieved over 19 million engagement on social media platforms through content creation and brand management
Successfully supported the sales team to achieve the sponsorship from PepsiCo, Adidas and Samsung with over $1million
Responsible for delivering a return on investment (ROI) for sponsoring clients, successfully over-achieved an all ROI targets
Contributed 20% revenue growth to VUG’s turnover by actively bringing new sponsorships
Successfully delivered the project within restricted time scales and budget
Worked with C-suite Executives in developing the strategic direction and business growth
Other main duties include merchandise management, ticketing system and financial management.

July 2013 - September 2015

Customer Service Manager

SSA Sports Youth Centre, XLE Group

Provided a premium customer service experience and delivered high-level customer satisfaction for 800 high-class international customers
Achieved up to 85% customer satisfaction and 90% customer retention whilst mentored 2 staffs to deliver all-around good performance
Developed partnerships with over 20 international schools, large-scale English centres and sports brands like NIKE
Initiated new ideas in business strategies and customer service campaigns
Be promoted to the customer service manager within the first 8 months of working
Co-built and implemented company policies, procedures system and reporting process
Supported the CEO to make decisions, managed partnerships, and measured performances

Education

2017-2019

Master of Business Administration
Sheffield Hallam University, UK
Distinction (1st class)

Transformation Scholarship Awardee

Common Purpose Leadership Certification

2009-2013

Business Administration BSC
Foreign Trade University, Vietnam
1st class

2017-2019

Chartered Management Institute
Level 7 Diploma in Strategic Management and Leadership

ACHIEVEMENT & VOLUNTARY ACTIVITIES

MBA Consultancy Project with DINA Venue as a Social Enterprise in Sheffield, UK
SHU Postgraduate Skills Certificate
Student Ambassador for Sheffield Hallam University
Volunteering activities for SHU Culture Connect Program
President of Vietnamese Society in Sheffield, UK
Interpreter Freelancer for Migrant Help Office UK
Top 10 of 2012 Leadership and Talented Converging Program in Vietnam
The first 20 young management trainees of Mobile World Company (Top mobile selling companies in Vietnam)
Top 40 of Young Leaders Program organised by SCG Thailand Corporation (a leading business conglomerate in the ASEAN region)