here's what I have done!

"Success is not final; failure is not fatal: It is the courage to continue that counts."
rose tran mba
Enterprise Coach/ Business Consultant

Highly experienced business coach and hands-on project leader, excellent customer service manager with over 5 years experience in cross sectors. Proven track record in supporting a hundred start-ups and SMEs to get their businesses off the ground and progress to the next level. Strong project and relationship management skills which helped nurture successful relationships with internal stakeholders and large corporates including PepsiCo, Adidas and Samsung. 

Experience

January 2018 - Present

Enterprise Coach

Groundwork SouthYorkshire

  • Delivered and designed business support to more than 95 start-ups through workshops and on-going 1-1 support
  • Successfully supported the creation of 25 social enterprise start-ups in Yorkshire and Humber
  • Designed and delivered regular business finance workshops for 15-20 clients
  • Assisted 7 clients in bid writing to successfully secure over £100k start-up grants
  • Successfully supported 70% of clients in market research, marketing and piloting their products/services
  • Achieved every quarterly target and contributed to project outcomes
  • Received excellent clients’ feedback for financial management tools I created to support them
  • Contributed to the development and growth of the Enterprise Business Unit with >700,000 per year

 

May 2017 - May 2018

President of Vietnamese
Society in Sheffield

  • Achieved  “The most outstanding contribution award in Event 2018” awarded by Sheffield Hallam Student Union and the Vietnamese Embassy in in the UK
  • Be nominated for “The Best Event of The Year” at the National University Award, 2018
  • Being broadcasted on Vietnam’s national television (channel VTV4) in recognition for showcasing the Vietnamese culture to international member
October 2015 -February 2017

Senior Project Leader

Vietnam University Games, XLE Group

  • Led the premier sports competitions for over 70 universities across Vietnam
  • Delivered 234 events for over 145,000 attendees
  • Achieved over 19 million engagement on social media platforms through content creation and brand management
  • Successfully supported the sales team to achieve the sponsorship from PepsiCo, Adidas and Samsung with over $1million
  • Responsible for delivering a return on investment (ROI) for sponsoring clients, successfully over-achieved an all ROI targets
  • Contributed 20% revenue growth to VUG’s turnover by actively bringing new sponsorships
  • Successfully delivered the project within restricted time scales and budget
  • Worked with C-suite Executives in developing the strategic direction and business growth
  • Other main duties include merchandise management, ticketing system and financial management.
July 2013 - September 2015

Customer Service Manager

SSA Sports Youth Centre, XLE Group

  • Provided a premium customer service experience and delivered high-level customer satisfaction for 800 high-class international customers
  • Achieved up to 85% customer satisfaction and 90% customer retention whilst mentored 2 staffs to deliver all-around good performance
  • Developed partnerships with over 20 international schools, large-scale English centres and sports brands like NIKE
  • Initiated new ideas in business strategies and customer service campaigns
  • Be promoted to the customer service manager within the first 8 months of working
  • Co-built and implemented company policies, procedures system and reporting process
  • Supported the CEO to make decisions, managed partnerships, and measured performances

Education

2017-2019
Master of Business Administration
Sheffield Hallam University, UK
Distinction (1st class
)


Transformation Scholarship Awardee

Common Purpose Leadership Certification
2009-2013

Business Administration BSC
Foreign Trade University, Vietnam
1st class

2017-2019

Chartered Management Institute
Level 7 Diploma in Strategic Management and Leadership

ACHIEVEMENT & VOLUNTARY ACTIVITIES

  • MBA Consultancy Project with DINA Venue as a Social Enterprise in Sheffield, UK
  • SHU Postgraduate Skills Certificate 
  • Student Ambassador for Sheffield Hallam University
  • Volunteering activities for SHU Culture Connect Program
  • President of Vietnamese Society in Sheffield, UK
  • Interpreter Freelancer for Migrant Help Office UK
  • Top 10 of 2012 Leadership and Talented Converging Program in Vietnam
  • The first 20 young management trainees of Mobile World Company (Top mobile selling companies in Vietnam)
  • Top 40 of Young Leaders Program organised by SCG Thailand Corporation (a leading business conglomerate in the ASEAN region)

SOFT Skills

Leadership
Communication
Problem-solving
Adaptability
Teamwork
Critical thinking and analysis
Negotiation

HARD Skills

Coaching or consulting
Strategic management
Project management
Account and relationship management
Marketing & Events management
Financial assessment and management
Business Development

languages

  • English – Advanced (Proficient)
  • Japanese – Beginner
  • Vietnamese – Native language

Contact

  • www.rosetran.info
  • rosetran.shu@gmail.com
  • +44 (0)7597188345
  • Wesley House, Highfield Place, Sheffield, UK, S2 4UR

REFERENCES

Available upon request

WHAT EMPLOYERS AND CUSTOMERS SAY

MY CERTIFICATES AND ACHIEVEMENT

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